Those who own or manage a dental clinic know that the success of the company will ultimately come down to one thing: the number of clients that you can successfully service.
Obviously, having excellent, high-quality services to sell is vitally important, but as you may well know, many dental clinics fall by the wayside. The issue is that they cannot see enough clients to be profitable, and the causes of that are likely to be a lack of client streamlining, poor marketing, and a lack of prospects and leads.
So, once any client streamlining is worked through, you can focus on client leads. If a lack of leads is an issue, the obvious solution is to generate more leads. Let’s look at four highly effective ways that dental clinics can generate leads from their online marketing. But before we do, there is one thing we need to discuss: what you define as a lead.
What Is a Lead?
If you ask ten different sales and marketing experts to define a lead, you can expect to hear ten different answers. Some might say the second you have any kind of contact with someone online, no matter how fleeting, they are a lead.
At the other end of the scale, you might get the answer that a lead is someone who is almost at the end of the sales process and within one step of buying.
To be honest, as every business niche and individual company, including dental, will have different marketing and sales funnels, there really is no right or wrong answer. If you determine that someone who follows you on social media is a lead, then so be it. Alternatively, if you define a lead as a prospect who requests a price list from you, then that is valid too.
As we go through the four marketing strategies for generating leads, you will discover that, in each case, the prospect or lead is likely to be at a different stage of the buying process. For some, it might be the first contact they ever have with your business; for others, they may have had several communications from you.
The point is that regardless of how near or far they seem from making the decision to buy or not, you want to use all the marketing and sales resources at your disposal to move them further along the journey from being a lead to becoming a buyer.
Now, let us look at the five strategies…
Email Marketing
Email marketing is one of the most effective ways of turning those with a slight interest in your products or services into genuine leads and those who may already be clients into long-term clients.
To email someone, they first need to sign up to your newsletter. Offer a perk like a discount coupon or a giveaway entry form in return for their email. Once you have them on your email list, you’ll be able to send them newsletters with useful information, interesting content, shop updates, and promotions that are relevant to your dental clinic’s services.
Email marketing also allows you to tailor your newsletters to suit different subscriber groups. For example, new prospects can be sent an introduction to your dental clinic that highlights the value of your services along with a discount to encourage them to give them a try.
On the other hand, emails to long-term customers can contain useful tips, updates, and a thank you message with some extra benefits for their loyalty. This can be like a loyalty card where they’ll get something like a free consultation after several visits.
This, thus, will enable building and nurturing relationships with your subscribers to turn them into engaged customers that consider using your services repeatedly.
Pay-Per-Click Advertising
Pay-per-click advertising (PPC) is a very powerful lead generation strategy that almost any kind of business can run, quickly bringing more leads at a consistent rate. The lead could come within an hour of a PPC campaign being launched, including phone, e-mail, or even filling out a form for more information.
The advertiser will publish your ads and you will only be obliged to pay when your advert is clicked upon. This concept is unlike normal ads in the market, wherein upfront payment is needed regardless of engagement. The most popular marketing platforms include Google Ads, Facebook Ads, and YouTube Ads.
While lead generation can happen quickly once a PPC campaign is live, setting it up takes money, time, and effort. Many dental clinic owners either skip it or try to do it themselves, often spending more resources than necessary with little return.
PPC campaigns are best handled by professionals who are updated with the trends, familiar with the relevant tools, and equipped with the skills, knowledge, and experience to make it a success while staying within a budget. They’ll also be able to analyse the data and make appropriate adjustments to ensure that you get a steady stream of high-quality leads that are more likely to convert into sales.
Website Design
In the offline business world, a poor first impression from a store or office can deter customers. The same applies when it comes to your website. For many potential clients, this is where their first impression of your dental clinic will come from.
If your website is unappealing and difficult to navigate, visitors are likely to leave immediately. On the other hand, visitors are more likely to stay and become customers with a welcoming, well-designed site with clear menus, navigation, and calls to action.
By having your website professionally designed, you can ensure it is user-friendly and appealing while meeting the specific needs of your dental clinic.
Search Engine Optimisation (SEO)
Having a well-designed website is great, but it’s pointless if no one visits your site. The best source of traffic comes from search engines, particularly Google.
SEO involves optimising your website to rank for the keywords that your potential customers are searching for. Steps that you’ll be taking include keyword research, on-site optimisation, technical SEO, and link-building, and continually adjusting your approach to get better results.
Your website will rank better on the search engine results page (SERP) as your SEO improves. Especially when you appear on the first page of your chosen keywords, potential customers will see your website easily.
SEO is a complex strategy that requires frequent adjustments as the search engine algorithms evolve. An SEO agency that’s on top of these updates can efficiently and effectively help you get valuable traffic by making your website rank higher in the search results.
Bonus Lead: #5 Social Media Marketing (SMM)
Social media marketing (SMM) can capitalise on the popularity of platforms like Facebook, Instagram, X, and TikTok to help you reach your target audience and convert these leads into sales.
With this lead generation strategy, you’ll be posting informational and promotional content consistently, such as short-form videos, pictures, and stories. Engaging with the community by responding to comments, liking them, and sharing relevant posts should be done as well. These will help build rapport, increase traffic, and convert leads into sales.
An SMM agency can help you come up with an effective plan based on your target audience and the social media platforms that are popular with them. Same goes when it comes to using the analytics to figure out what strategies are working and how to scale up from there.