Customer Retention Marketing Strategies That Actually Work

Getting new customers is expensive. Keeping them? This is where the work really gets done.

Hear me out – you’ve (hopefully) invested time, money and energy persuading someone to buy from you once already. They know who you are.

They have felt your product or service. So why do countless businesses act like customer acquisition is the only game in town?

Here’s a fact check: It costs five to seven times more to acquire a new customer than retain an existing one.

And yet the majority of businesses in Perth continue to throw their precious marketing dollars down the drain into a bottomless pit of chasing after new clients, while existing paying customers go quietly unloved and drift away to your competitors.

Let’s discuss how to keep customers in ways that actually make the needle move for your business. Read More

Why Your Local Business Can’t Afford to Ignore Voice Search Anymore

You remember when it felt ridiculous to ask your phone a question? Now it’s Tuesday afternoon, and you’re asking Siri where to go for lunch without a second thought.

It’s easy to forget, but voice search has gone from something that seemed a bit like a party trick to an everyday habit quicker than most of us appreciated. And I’m not just talking about trends or buzzwords if you’re a small, local business operating in Perth (or anywhere else in Australia), this is something you can’t ignore. It is fundamentally altering how the people who might become your customers discover you.

Here’s the thing though. Most companies are still optimizing their websites as if it’s 2015. They’re going after short, clunky keywords no one actually speaks out loud.

While their rivals who’ve been savvy about voice search optimization silently grab most of those “near me” searches. Read More

Content Marketing Strategy: From Planning to Execution

I mean, let’s be clear: making content for the sake of creating it is messy and disorganised, like throwing spaghetti at a wall to see if it sticks. You’ve probably been there, right? Writing blog posts that nobody ever reads, sharing on social media and getting crickets, or even a little confused as to why your competitor’s content gets shared when you’re invisible.

The fact is, playing content marketing successfully is not a roll of the dice. It’s by creating a concrete content marketing strategy that informs every piece of content you publish.

If you’re an SME based in Perth, or responsible for a national company, learning how to put together content marketing strategy correctly can mean the difference between nobody knowing that your brand exists and customers being able to locate it online. Read More

Google Ads vs SEO: Which Should You Choose First?

Now – picture this: you are a Perth business owner, and you are finally ready to get serious about online.

You’ve heard of SEO and Google Ads, but you’re sitting there staring at your budget, trying to figure out which rabbit hole to jump into. Sound familiar?

Here’s the thing: This isn’t about a choice between two marketing strategies.

It’s deciding between the quick pleasure or the lasting boost to building wealth. And honestly? Most companies are wrong on this decision because they are approaching it backwards. Read More

DIY Digital Marketing vs Professional Services: True Cost Analysis

Let’s be honest here.

Chances are, you’ve come to this page because you’ve been staring at your marketing budget deciding whether a digital marketing agency is a luxury you can afford, or whether you’re better off going it alone.

No one, believe me, you’re not alone in this struggle.

I’m getting called from Perth business owners every week, the same question time and time again: Read More

In-House Marketing Team vs Digital Marketing Agency: What’s Actually Best for Your Business?

The decision whether to form an in-house marketing team or instead team up with a digital marketing agency is not a decision many Perth business owners make lightly.

And they shouldn’t.

That’s a decision that really can make or break how your marketing performs.

Chances are, you’re here because you’re struggling with that question. Read More

Free Digital Marketing Tools Every Perth Business Should Use

Being an entrepreneur in Perth is not cheap in the slightest.

Every dollar counts when having to pay rent, staff salaries and keep up with competitors

With small businesses accounting for 97.2 percent of all Australian enterprises, cost-effective marketing solutions are not merely a good thing—they are essential for survival.

That’s why smart businesspeople are starting to use free digital tools instead of paying a lot for them. Read More

How We Conduct Digital Marketing Audits: Behind the Scenes

You know how sometimes you have a hunch things aren’t working with your digital marketing, but you’re unable to nail down precisely what?

This is where our digital marketing audit process might be helpful.

We have been assisting Perth’s businesses to grow online for more than 20 years and we have a process that can accurately pinpoint what’s working and what’s not. Read More

AI in Digital Marketing: Practical Applications for Small Australian Businesses

Do you remember when email marketing was considered the latest technology? It was a whole ‘nother story indeed.

But for today’s small business owners, opening wide the doors to international markets and drawing clients from Boston, Shanghai or Berlin?

Rather than be scared of this beast called artificial intelligence marketing Australia finally took hold, and knew that it was now time to give up on being afraid of AI.

Since Peter first started experimenting with online strategies in 1998, the digital marketing landscape has changed dramatically. Read More

Advanced Google Analytics 4 Setup for Digital Marketing Agencies

Here’s something most of them won’t say though: It’s in properly setting up GA4 that the real magic takes place.

Not the vanilla install everyone runs because every Web Developer has to, but the advanced set up that actually tells you what’s happening and allows you to do something about it.

Citizens united and other industry studies show a disturbing trend.

Digital agency Perrill, which specialises in GA4 installations, describes witnessing “bad data” as “the single biggest issue” from bad setup, and that with agencies “looking at their current analytics setup and thinking one thing, when the opposite is true based on how it’s been set up”. Read More